FAQ

You can book:

From our website www.seagreen-campings.com/en/ or https://www.camping-leparadis85.com/en/, 

by calling our reservation center in low season (from September to March): Monday to Friday from 9am to 6pm and Saturday from 9am to 6pm, in high season (from April to August) Monday to Saturday from 9am to 6pm.

Your booking becomes final after the payment of a 30% deposit of the stay, payable by credit card at the time of booking. Any booking request must be accompanied by the deposit payment.

Please consult our General Terms and Conditions of Sale.

Before your arrival, we are unable to provide you with the number of your pitch. However, you can send us your placement preferences when booking (side by side, shaded pitch, etc.) so that we can take them into account. This can never be guaranteed. Choosing your pitch is possible for a fee of 50 euros.

If you book online, you can specify the desired pitch number in the "comments" section. By phone, when making your reservation, you can tell us the pitch number you prefer. Upon receiving your booking, we will add the option to your file, which will need to be paid later. If the pitch is unavailable, the campsite will contact you to offer another pitch.

Click on the "BOOK YOUR STAY" button and follow the instructions. In just a few moments, you will know the cost of your stay. You can also contact us by phone at +33 5 64 10 20 20, our team is available to advise you.

The prices indicated are valid for the current season. They include the booked accommodation as well as:

• Entertainment
• Access to the pool and facilities
• Access to the sanitary facilities

To facilitate your arrival, a security deposit will be requested before the start of your stay. This deposit must be made by phone, amounting to 350€. It is simply an imprint of your credit card and will not be charged to your account.

The deposit can also be made on-site upon arrival by bank check.

The full security deposit will be refunded no later than 15 days after your departure, provided the accommodation is returned clean, minus any charges for damages, unpaid services, or the loss of keys or wristbands given to you upon arrival.

A deposit of 30% of the total amount of the stay must be paid at the time of booking.

Then, with the exception of credit card payments, payments are accepted no later than 30 days before the arrival date.

We accept the ACSI card only for the following campsites:

• Camping Le Paradis
• Château du Gibanel
• Camping Cala Llevado

We accept the following payment methods:

• Credit card (except American Express)
• ANCV Holiday Vouchers and Chèque Vacances Connect
• Bank check
• Cash (on-site only)
• Bank transfer

The customer can request a modification of their stay within the same campsite (dates, type of accommodation) by written request to the campsite (letter or email) up to a maximum of 30 days before. No transfer to the next season will be accepted.

Any price difference between the original and the modified stay will be charged to the customer. If the new stay is cheaper than the original one, no refund will be made for the difference.

1 - Immediately notify the establishment by email at reservation@seagreen.fr (mentioning the name of the campsite in the subject) or by phone at +33 (0)5 64 10 20 20 of your cancellation, delay, or interruption.

2 - Report your claim to Neat within 5 business days following the event triggering the coverage via this form, by email at sinistre@neat.eu, or by phone at +33 5 54 54 25 22.

3 - You will be reimbursed within 48 hours.

By phone, you can subscribe to this option by informing us.

Online, you can select this option during your booking.

It must be taken out at the time of booking or within 24 hours at most.

Attention! This insurance is offered through a third-party organization. After notifying the campsite of your cancellation or early departure, you are responsible for declaring your situation to the insurer.

If, despite all our efforts to fully satisfy you, you have any complaints, please inform the reception staff immediately.

To contact the Complaints Department, please send an email to reclamation@seagreen.fr, specifying your customer number and the details of your stay.

You can also send a registered letter to:

Sea Green Resort
14 avenue Descartes
33370 Artigues-près-Bordeaux

One vehicle is allowed per pitch (except for some campsites where exceptions apply).

Depending on the campsite, the vehicle may be parked directly on the pitch or in an adjacent parking area provided for this purpose.

For safety and insurance reasons, it is not possible to set up a tent on the pitch.

Some areas of our campsite are accessible to people with reduced mobility. Bare pitches are designed to facilitate access and movement for people with reduced mobility. The campsite's pathways are generally flat and arranged for optimal accessibility.

Please note: mobile homes are not accessible for people with reduced mobility.

Yes, the bare pitches at Camping Le Paradis are accessible to people with reduced mobility. These flat pitches accommodate motorhomes, caravans, vans, and tents.

Mobile homes do not have facilities adapted for people with reduced mobility.

For more information or to arrange your stay, please don't hesitate to contact our reservation service on +33 (0)5 64 10 20 20.

Yes. Access to the campsite is arranged to allow wheelchair users to enter. Where necessary, a ramp or adapted access is available to reach reception.

Reserved or adapted parking spaces for people with reduced mobility are available near the entrance.

The main public areas are accessible to people with reduced mobility. The pathways are generally flat, ensuring optimal accessibility.

The following facilities are accessible to people with reduced mobility: reception, common sanitary facilities, main pathways.

Yes, sanitary facilities adapted for people with reduced mobility are available at the campsite's common facilities.

No, there are no multi-storey buildings on our campsite. The entire site is single-level, ensuring optimal accessibility.

Yes. Accompanying persons are welcome. Please don't hesitate to inform us of any specific needs during your reservation or before your arrival.

Yes, guide dogs and assistance dogs are welcomed in accordance with applicable regulations.

Yes, and we encourage you to do so! You can contact us before your visit so our team can anticipate your needs and provide information about accessibility conditions.

For any questions about accessibility at our campsite, you can contact us:

Telephone: 02 53 59 26 17
Website: https://www.camping-leparadis85.com/en/

Our team is at your disposal to provide information and facilitate your welcome.

The kids' club is open to children between the ages of 4 and 12.

All children, even babies, are counted in the accommodation or pitch capacity for safety and insurance reasons. The maximum number of people indicated for the cottage must not be exceeded.

We accept pets under the following conditions:

• 1 pet per accommodation
• Excluding categories 1 and 2
• Maximum 20 kg
• The fee for your pet is €7 per day.

On the campsite, pets must be kept on a leash, must not be left alone in the accommodation, and must have an up-to-date vaccination record.

In case of late arrival (after 7:00 PM in high season and 6:00 PM outside July and August), please notify the campsite reception so they can explain the late arrival procedure.

Please make sure to have your vehicle registration number with you.

You will find the opening and closing dates of the campsite at the bottom of the page.

End-of-stay cleaning is one of the optional services.

No, access is strictly reserved for those staying at the campsite. Access to the water park is granted upon presentation of a bracelet, given to each person on the reservation when they arrive at the reception.

For hygiene reasons, swim shorts and bermuda shorts are not allowed.

We only accept swim briefs or trunks for men and one-piece or two-piece swimsuits for women.

Check your spam folder in your email inbox.

If you haven't received anything, we recommend calling the reservation service at +33 5 64 10 20 20 and requesting that the documents be resent by email.

Please note, if you made a reservation after 6:00 PM, you may only receive the confirmation email the following morning.